Privacy Policy

This Privacy Policy explains how Hira Compounds ("we," "us," or "our") collects, uses, shares, and safeguards your personal information when you visit hiracompounds.com, create an account, or place an order. By using our website, you agree to the practices described below. All products are supplied strictly for laboratory research use only.

Information We Collect

We collect information you provide directly and information gathered automatically when you use our site:

• Account & order details: name, email address, phone number, billing address, and shipping address provided when you register or check out.
• Order history: products purchased, order totals, and tracking information tied to your account.
• Communications: messages, questions, and support requests you send to us.
• Technical data: IP address, browser type, device information, and pages viewed, collected automatically through cookies and similar technologies.

How We Use Your Information

• To process, fulfill, and deliver your orders.
• To create and manage your account, including order tracking and reordering.
• To send order confirmations, payment instructions, shipping updates, and tracking details.
• To respond to your questions and provide customer support.
• To send marketing emails and updates only if you have opted in — you can unsubscribe at any time.
• To detect, prevent, and address fraud, security issues, and misuse of our site.
• To comply with applicable legal and regulatory obligations.

How We Share Information

We do not sell or rent your personal information. We share it only with trusted parties who help us operate our business, and only as needed:

• Payment providers to securely process transactions.
• Shipping and fulfillment carriers to deliver your order and provide tracking.
• Service providers (such as website hosting, email, and analytics) bound by confidentiality obligations.
• Legal authorities when required by law, regulation, or valid legal process.

Cookies & Tracking

We use cookies and similar technologies to keep items in your cart, remember your preferences, secure your account, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some features of the site may not work properly without them.

Data Security

We use industry-standard safeguards — including encryption and secure systems — to protect your personal and payment information against unauthorized access, alteration, or disclosure. While no method of transmission over the internet is completely secure, we work continuously to protect your data.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymize it.

Your Rights & Choices

• Access & correction: you may review or update your account information at any time by logging in or contacting us.
• Marketing opt-out: you can unsubscribe from marketing emails using the link in any message or by contacting us.
• Deletion: you may request that we delete your personal information, subject to legal and recordkeeping requirements.

Children's Privacy & Age Requirement

Our website and products are intended only for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under this age. If you believe a minor has provided us information, please contact us and we will remove it.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date, and continued use of our site indicates your acceptance of the changes.