Privacy Policy
At Hira Compounds ("we," "us," "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use and safeguard it, and the choices you have. By using hiracompounds.com, placing an order, or opting into any of our communication programs (including email and SMS), you agree to the practices described below.
01 Information We Collect
We collect information you provide directly to us and information gathered automatically when you use our site. This may include:
- Contact & account details — name, email address, phone number, and password.
- Order & billing information — shipping/billing address and order history. Payment card details are processed securely by our payment providers and are not stored on our servers.
- Communications — messages, inquiries, and support requests you send us.
- Technical & usage data — IP address, browser type, device information, pages viewed, and referring URLs, collected through cookies and similar technologies.
02 How We Use Your Information
We use the information we collect to operate our business and serve you, including to:
- Process, fulfill, and deliver your orders.
- Send order confirmations, shipping updates, and other transactional messages.
- Provide customer support and respond to your requests.
- Send promotional offers and updates where you have opted in.
- Improve our website, products, and services.
- Prevent fraud and comply with our legal obligations.
03 SMS / Text Messaging
If you opt in to receive SMS/text messages from Hira Compounds, your mobile phone number will not be shared or sold to third parties for their own marketing purposes.
- Consent is not required to make a purchase.
- Message frequency may vary.
- Message and data rates may apply.
- Customers can reply STOP to unsubscribe.
- Customers can reply HELP for assistance.
04 Cookies & Tracking Technologies
We use cookies and similar technologies to keep your cart working, remember your preferences, analyze site traffic, and improve your experience. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them.
05 How We Share Your Information
We do not sell your personal information. We share it only in the limited circumstances below:
- Service providers — trusted partners who help us operate our business, such as payment processors, shipping carriers, and messaging platforms, and only to the extent needed to perform their services.
- Legal requirements — when required by law, subpoena, or to protect our rights, safety, or property.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.
06 Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes described in this policy — including completing orders, meeting legal, tax, and accounting requirements, and resolving disputes — after which it is securely deleted or anonymized.
07 Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
08 Your Privacy Rights & Choices
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to certain uses. You can:
- Unsubscribe from marketing emails using the link in any message.
- Reply STOP to opt out of SMS messages.
- Contact us to request access to, correction of, or deletion of your information.
To exercise any of these rights, email us at support@hiracompounds.com.
09 Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any information.
10 Children's Privacy
Our website and products are intended for adults and for laboratory/research use only. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.
11 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
12 Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at support@hiracompounds.com. This Privacy Policy works alongside our Terms and Conditions.
