Return & Refund Policy

01 Overview

Products purchased through Hira Compounds are intended strictly for laboratory and research purposes. Because product quality, storage, sealing, and handling conditions are important, we cannot automatically accept every returned product.

Return, replacement, and refund requests will therefore be reviewed individually based on the circumstances of the order.

02 Return Eligibility

If you wish to request a return, please contact us before sending any product back.

• The product should be unused, unopened, and in its original packaging.
• Any security seal, protective packaging, label, or product container should remain intact.
• You must provide your order number and purchase details.
• Return requests are subject to review and approval by Hira Compounds.
• Approval of one return does not guarantee approval of future returns.

03 Non-Returnable Products

For quality-control, safety, and product-integrity reasons, we generally cannot accept products that have been opened, used, altered, improperly stored, or otherwise removed from their original condition.

• Opened or used products.
• Products with broken or removed seals.
• Products that have been altered, damaged after delivery, or improperly stored.
• Products returned without prior authorization.
• Items purchased from a third party or any seller other than Hira Compounds.
• Products where the original order cannot reasonably be verified.

04 Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us within 7 days of delivery. We will review the issue and determine the appropriate resolution.

To help us resolve your request, we may ask you to provide photographs of the product, shipping packaging, shipping label, packing materials, and any visible damage.

Depending on the circumstances, an approved resolution may include a replacement, store credit, partial refund, or full refund.

05 How to Request a Return

Before returning any product, contact us at support@hiracompounds.com .

• Your full name
• Your order number
• The product concerned
• A brief explanation of the issue
• Relevant photographs where applicable

Please do not ship a product back until you have received return instructions or authorization from Hira Compounds.

06 Return Shipping

If a return is approved, we will provide instructions explaining where and how the product should be returned.

Unless the return results from an incorrect item, confirmed shipping damage, or an error by Hira Compounds, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise approved as part of the resolution.

07 Refunds

When a refund is approved, it will generally be issued to the original payment method used for the purchase whenever possible.

Please allow approximately 5–10 business days after a refund has been processed for it to appear in your account. Processing times may vary depending on your bank, card issuer, payment processor, or financial institution.

Hira Compounds does not control processing delays that occur after a refund has been submitted to the applicable payment provider.

08 Replacements

Where appropriate, we may offer a replacement instead of a refund, particularly when an order has arrived damaged or an incorrect product was shipped.

Replacement requests remain subject to verification, product availability, and approval by Hira Compounds.

09 Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before an order has entered processing or been shipped.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

10 Lost or Delayed Shipments

Shipping and delivery times are estimates and may be affected by carrier delays, weather, customs, incorrect delivery information, or other circumstances outside our reasonable control.

If tracking information indicates a delivery problem, please contact us and we will assist you in reviewing the shipment with the carrier where reasonably possible.

11 Chargebacks and Payment Disputes

If you experience a problem with an order, we encourage you to contact us first so that we have an opportunity to review and resolve the issue.

Submitting a payment dispute does not automatically establish eligibility for a refund, replacement, or return under this policy.

12 Policy Abuse

Hira Compounds reserves the right to refuse a return, refund, replacement, or future transaction where we reasonably believe there has been fraud, misrepresentation, repeated misuse of this policy, or other improper activity, subject to applicable law.

13 Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our operations, procedures, or applicable requirements. Any updates will be posted on this page with a revised "Last updated" date.

14 Contact Us

If you have questions about a return, refund, replacement, or order issue, please contact us at support@hiracompounds.com .

This Return & Refund Policy should be read together with our Terms and Conditions and Privacy Policy .